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How We Protect Your Privacy

When you open an account with us, your personal information stays secure and separate from your gameplay activity.

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pragmatic 123 How We Protect Your Privacy
REACH OUT ANYTIME

Contact Us About Your Privacy

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Live Chat

Open your account settings, go to Help, and click Live Chat. Our team responds during Indonesian business hours, Monday to Friday, 09:00–18:00 WIB. We answer privacy and data-access questions on the same day.

Email Support

Email [email protected] with your account email and request. Include 'Data Access Request' or 'Privacy Inquiry' in the subject line. We respond within three business days with details or next steps.

Account Settings

Log in, navigate to Settings > Privacy & Data, and review what we hold. You can update your contact details, communication preferences, and export your account data directly from this page.

HOW WE SAFEGUARD

Data Security and Retention Practices

Encrypted Connections

All communication between your device and our servers uses SSL encryption. Whether you access pragmatic 123 on mobile or desktop, your deposit confirmations, withdrawal requests, and personal details are protected by the same military-grade standards.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings; essential ones keep your account secure. We never sell cookie data to third parties.

Account Verification

When you request a withdrawal via DANA, OVO, GoPay or QRIS, we verify your identity against your stored documents. This step takes 5–15 minutes and protects your funds from unauthorised transfers. You'll receive a verification code via SMS.

Data Retention

Personal details are kept while your account is active. After closure, we retain identity records and payment history for seven years where local law requires it. Gameplay logs are archived after two years but remain accessible to you upon request.

Third-Party Sharing

We do not sell your data. We share payment information only with your bank and our DANA, OVO, GoPay and QRIS processors. Fraud-detection services may receive hashed transaction patterns; your name and ID number are never exposed.

Your Rights

You can access, correct, export, or delete your data by submitting a signed request via our support form. We process standard requests within 14 days. Complex requests may take 30 days. You can also opt out of marketing emails in your notification settings anytime.

Privacy Policy FAQs

Your account becomes inactive immediately, and your personal details are anonymised in our active systems. We retain identity records and payment history for seven years where local law requires it. You can request permanent deletion of retained data; we'll comply except where law mandates retention. Contact us with your account email and we'll process the request within 14 days.

Yes. Log into your account, go to Settings > Privacy & Data, and click Download My Data. You'll get a file containing your name, contact details, identity documents on record, deposit and withdrawal history, and account creation date. You can also request this via email to [email protected] anytime.

We encrypt all payment information using SSL and PCI-DSS standards. Your payment method details are never stored on our servers after your deposit clears. We retain only the last four digits and transaction timestamp. Withdrawals are verified with a code sent to your registered phone number before funds transfer.

No. If you unsubscribe from marketing emails or disable notifications in your settings, we stop all promotional contact immediately. Your gameplay and account data is never shared with third-party advertisers. You remain opted out unless you re-enable notifications in your account settings.

We log your session start and end times, which games you open, bet sizes, and results. We also record your device type, browser, and IP address to detect fraud and prevent account misuse. This gameplay data is stored separately from your personal identity details and is used only to operate the service and enforce our terms.

Yes. Log in, go to Settings > Account Details, and update your email, phone, or address. Identity changes (name or date of birth) require document verification; contact our support team via live chat or email at [email protected]. We verify updates within 24 hours and notify you when changes take effect.

Payment records are retained for seven years where local law requires it for regulatory compliance. You can export your full transaction history anytime from Settings > Privacy & Data. After account closure, transaction records remain available upon request via email. Gameplay logs are archived after two years but are accessible if you ask our support team.

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