Reference

Our Terms shape how your account works

Q: How do I request my data or a copy of my account history?

Email support@pragmatic123.club with your account email and request 'personal data access' or 'account history export'. We compile your data within five business days and send it as a downloadable file to your registered email address.

When you open an account with us, these terms form the foundation of how we operate together.

Account security & verificationDeposit and withdrawal rulesDispute and refund process

Explore the Lobby Read FAQ

What these terms cover and how they apply

pragmatic 123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply to everyone who opens an account on pragmatic 123. Access and eligibility depends on local law in your region. When you deposit via DANA, OVO, GoPay or QRIS, each transaction is governed by both our terms and your payment provider's rules. Withdrawals are

1
processed through the same method you used to deposit, and we verify your identity before any payout leaves your account. If a dispute arises — say a transaction fails or a balance doesn't match your records — we follow a formal review process documented in your
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account history. Your account remains yours; we don't claim ownership of your funds or gaming history. Termination of your account happens only for material breach of these terms, and we give written notice before closure.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET ANSWERS FAST

How to reach us about terms questions

Team online

Live chat

Open the chat widget in your account lobby or on the homepage. Our team responds to terms questions Monday–Friday, 09:00–22:00 WIB, and Saturdays 10:00–20:00 WIB.

Email support

Send a query to [email protected] with your account email and the specific term or rule you're asking about. We reply within 24 hours on business days.

Account settings

Go to Settings > Legal in your account dashboard to view our full terms, cookie policy and data rights. You can also download a PDF copy from there for offline reference.

HOW WE PROTECT YOU

Data, security and your account rights

Deposit verification

When you fund your account via DANA, OVO, GoPay or QRIS, we log every transaction and match it to your account ID within seconds. Your balance updates instantly, and you can see the full record in your transaction history.

Withdrawal verification

Before any payout clears, we confirm your identity using your registered email and phone number. Withdrawals return to your original payment method within 1–3 business days depending on your bank.

Data retention

We keep your account data, transaction records and communications for seven years after account closure or your last activity. You can request deletion of non-essential data by contacting support with your account email.

Cookie and tracking

We use cookies to keep you logged in, remember your preferences and track how you use the lobby. You can disable non-essential cookies in your browser settings without losing account access.

Account access changes

If you want to update your registered phone, email or payment method, go to Account > Security and follow the verification prompt. Changes take effect immediately after you confirm via email.

Dispute filing

Found an error or unexpected charge? Open a support ticket with your transaction ID and a description. We investigate within 48 hours and respond in writing with our findings and any corrective action.

What players ask us about these terms

Open a ticket in Support with your transaction ID and details of the issue. We review deposits from DANA, OVO, GoPay and QRIS within 48 hours. If we confirm an error, we credit your account or refund to your original payment method. You'll receive written confirmation of our finding.

Yes. Go to Account > Payment Methods, select your current option, and follow the verification flow to add a new DANA, OVO, GoPay or QRIS account. Future deposits and withdrawals use the new method. Past payouts always return to the method you used originally.

We retain transaction records, account activity and communications for seven years after your last login or account closure. If you close your account voluntarily, we delete your login credentials immediately but keep transaction data for dispute resolution and compliance.

These terms apply to all supported regions in Indonesia. Access and eligibility depends on local law in your area. If your region's rules conflict with a specific term, local law takes priority. Contact support if you're unsure whether you can open an account where you are.

We close accounts only for material breach of these terms, such as fraud, identity misuse or repeated violations. We send written notice to your registered email explaining the reason. You have 30 days to request your account balance be refunded to your original payment method.

You own your account balance at all times. pragmatic 123 holds your funds in segregated trust accounts separate from our operating funds. If we cease operations, funds are returned to players' original payment methods in the order received.

Email [email protected] with your account email and request 'personal data access' or 'account history export'. We compile your data within five business days and send it as a downloadable file to your registered email address.

Our Terms shape how your account works

How to reach us about terms questions

Live chat

Email support

Account settings

Data, security and your account rights

Deposit verification

Withdrawal verification

Data retention

Cookie and tracking

Account access changes

Dispute filing

What players ask us about these terms

01 What happens if I dispute a transaction?

02 Can I change my registered payment method?

03 How long does pragmatic 123 keep my account data?

04 What if I'm in Makassar or another region — do these terms differ?

05 Can pragmatic 123 close my account without warning?

06 Who owns the money in my account?

07 How do I request my data or a copy of my account history?

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